Warranty & Returns - RMA

You have ordered an incorrect item, received the wrong item or a defective product? Unfortunately, despite all precautions taken to deliver your order conformably, this can sometimes happen. Again, we want to be at your service to resolve this for you.

To serve you faster and better in situations like this, Velleman Group nv has a return and warranty/repair policy.

Now quickly and easily arrange your returns yourself via our RMA application on the customer portal.

When registering an RMA application, you agree to our RMA terms and conditions. Velleman Group nv always strives to provide you with the best possible service.

For further questions about warranties or RMAs, please contact our Customer Care department : or +32 (0)9 384 36 11.

Procedure and conditions


Wrongly ordered

An incorrectly ordered product may/can be returned within a period of 14 days

Incorrect delivery

An incorrect delivery by Velleman Group will be dealt with and processed free of charge.

Damage / incomplete delivery:


Defect within warranty

Defect/repair out of warranty

Not covered by Warranty

Compliance and warranty for private persons

Right of withdrawal for private persons

Customer satisfaction is most important to us. If, for any reason, you do not wish to keep your purchase, you can revoke the contract within 30 days.

Customer Care